Terms of service

Customs & Duties:

We ship instantly with our express shipping company, FedEx. Normally you should not be charged any extra fees as 95% of our orders arrive directly to our customers' doors. However, we have noticed that some countries very strict and difficult with customs and may hold the parcel at the customs location. If your parcel is being held, they will contact you or us.

We are always here to assist our customers and make sure you get your perfect hair instantly so we can speak with FedEx and organize what may need to be done.

Sometimes, if your country decides to hold your parcel, they may decide to charge you extra to collect your parcel. You may be required to pay these when you accept delivery of the item.

If you refuse to accept delivery of the items you have purchased, the courier will return the items to us. If this happens, we may be required to pay additional charges to the courier in respect to the cost of return including customs and import duties that were payable by you. We will recover these costs from you by deducting the relevant amount from any refund to you as soon as we have received the parcel.