Refund Policy

Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@johairstudio.com. Items sent back to us without first requesting a return will not be accepted.

We will provide you with a return shipping label via email and the cost of shipping will be deducted at the time your refund is processed.

Returns MUST BE RETURNED WITHIN 5 BUSINESS DAYS.  (IE. if you receive the piece on a Monday the item must be returned to us in store by Friday)  Otherwise the product will be returned to you at your cost .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

Upon return a 10% restocking fee with be deducted from the full price your refund.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5 business days for the return to go through.

**All refunds are subject to approval and must meet the requirements outlined in our return policy.  We reserve the right to deny a refund if it does not meet the  conditions of our return policy.**