Terms of Service

Shipping policy
We ship worldwide express with FedEx to your door. Full tracking information will be sent to you on the same day of your order. We have a private account with FedEx for the fastest and safest shipping.
Orders from Canada - will arrive 1-3 days after ordering
Orders outside of Canada - will arrive 3-5 days after ordering
If you order a unit outside of our open shop hours, we will ship it first thing in the morning. Jo Hair Studio is off on Saturdays and Sundays for shipping so weekend orders will be shipped on the Monday.
Please remember that we are a Canadian company and our time zone may be different to yours.

Customs & Duties:

We ship instantly with our express shipping company, FedEX. Normally you should not be charged any extra fees as 95% of our orders arrive directly to our customers' doors. However, we have noticed that some countries very strict and difficult with customs and may hold the parcel at the customs location. If your parcel is being held, they will contact you or us.

If you refuse to accept delivery of the items you have purchased, the courier will return the items to us. If this happens, we may be required to pay additional charges to the courier in respect to the cost of return including customs and import duties that were payable by you. We will recover these costs from you by deducting the relevant amount from any refund to you as soon as we have received the parcel.